Refund Policy
This refund policy ("Policy") governs all purchases made through the website www.simplerhacking.com and other platforms operated by Simpler Hacking ("the Company"). By purchasing and using our courses, you are agreeing to the terms of this Policy.
1. Scope and Eligibility
This policy applies to all digital products and services offered through www.simplerhacking.com and associated platforms. Due to the nature of digital goods, refunds are typically not available once access is granted. Exceptions may be considered under the following circumstances:
General Eligibility: Refunds are considered only if a request is made within 14 days of the purchase date. No refunds will be granted beyond this period under any circumstances.
Course Material Access: If more than 20% of the course material has been accessed, no refund will be issued. Our education system meticulously tracks progress, sign-ins, sign-outs, downloads, and test scores to ensure accurate assessment.
Technical Issues: If technical problems on our end prevent access to the course and remain unresolved within a reasonable timeframe, a refund may be considered.
Lab Subscriptions and Examination Bookings: Specific conditions apply for lab subscriptions and examination bookings, as detailed below.
Non-conformance to the advertised description or specifications.
Inability to access or use the product due to unresolved technical issues.
2. Refund Request Process
2.1 How to Request
Submit your request to [email protected] within 14 days of purchase, including:
Your contact details and transaction information.
A detailed explanation for the refund request.
2.2 Prorated Refunds
For eligible lab subscriptions, refunds will be calculated based on the remaining unused portion, considering any applied discounts or promotions.
3. Review and Decision
3.1 Evaluation Process
We will assess your request based on this policy's criteria. Additional information may be requested to substantiate the claim.
3.2 Refund Outcomes
Approved Refunds: Processed through the original payment method.
Denied Requests: A detailed explanation will be provided.
4. Rights and Copyrights
4.1 Intellectual Property
Course materials are the intellectual property of Simpler Hacking. Unauthorized distribution, reproduction, or commercial use is strictly prohibited.
4.2 Course Access Rights
Purchasing a course grants you a non-transferable license to access and use the materials for personal, educational purposes only. This does not include the right to share, modify, or redistribute the content.
5. General Provisions
5.1 Amendments to the Policy
Simpler Hacking reserves the right to modify this policy at any time. Continued use of our services after changes indicates acceptance of the new terms.
5.2 Contact Information
For any questions or clarifications, please contact us at [email protected]